LuLu's Bridal Boutique

Overall I was “fine” with my experience there.... and the dress I purchased from Lulu's was significantly cheaper than the exact style I originally found at another location. I went to 3 other dress stores, and I would say my experience at the others was better in terms of how you picture trying on wedding dresses and sales people to be, but ultimately this is where I found the dress I wanted to purchase, so that's where I bought it. I would have preferred to purchase my dress at the other location that had the same dress due to the sales staff I encountered and my experience in the other store, but I bought from Lulu's based solely on the cheaper price. Atmosphere/decor is lacking, and dressing rooms / lighting / waiting area could be improved... staff often seemed confused when ringing me up for payments, and for instance couldn't locate my dress in the back for quite some time when I came in to pick it up after receiving a call that it was in (they repeatedly came out to verify my name and questioned that someone told me it was "in" when they couldn't find it) - eventually it was located... but this type of thing happened repeatedly when I would arrive for fittings or other appointments. When I originally came to the store and asked to try on the dress I found earlier in the day (referencing the style number and name of the dress), they brought out the wrong one and I had to go find the correct dress myself. They also posted one set of terms for payment in the dressing room but quoted a new set of terms at the register. When picking up bridesmaid dresses, they were mislabeled assigning the wrong girls to the wrong dresses. All are minor issues in the big picture, so ultimately I was fine with my purchase, but disorganization and lack of attention to detail seemed to be the theme at Lulu's. I did visit their sister store "Stardust" to look at accessories, and was much more impressed by the store and staff there (Think "Say Yes to the Dress" atmosphere)... but obviously they are at a higher price point. Ruth in alterations was great and very nice to work with. My dress and veil came in earlier than expected and as ordered, so no issues there.

I visited Lulu's twice while dress shopping. It was a low-pressure environment and the consultant did an excellent job sticking to my budget. My family and I had a great time! The store may be small, but they have a ton of dresses. Lulu's is very affordable and the staff is so sweet!

Lulu's is a cute little boutique in Uptown that is a part of Stardust Celebrations. After going all over town trying on dresses, I finally found my dress here. They were informative on what the designer could do and how long it would take. They called me to let me know my dress was in and allowed me to pick it up that day. They even blow bubbles the day you buy your dress. It was a really good experience.

Basic Timeline:-Late June/Early July: The dress arrived at shop over 3 months before my wedding.-July/August: I had two alternation appointments.- Saturday, August 27th: At the third appointment, a deep purple stain about two to three inches was discovered on the train. When they called to state they had cleaned it, I returned (from 30 minutes away) to confirm. Unfortunately, that stain was now a lightly worn/transparent spot. Regardless, it was suggested I try the dress on because I could only see it because I knew where it was. When I placed it on, a new larger (yet lighter stain) was now in a different spot also on the train. Then, I was I told I would be called with their game plan by end of business Monday and all my alternation would be compensated.-Monday, August 29th at 5:55 PM, I called them, as I had not been contacted. At this time, I asked for an update and was told a cleaner had completely addressed the issue, and I could inspect it at my convenience. I set an appointment for Friday.-On Wednesday evening, I received a call that my dress has not been successfully cleaned, and actually, they would have to order a completely new dress. They had not spoken with Mori Lee yet about a delivery date but would follow up. At this point, I requested they speak only to my mother, as I work during their business hours and was concerned I could not handle following up with them and/or getting any more bad news, especially during my working hours.-It took them several days and a few follow up calls, but they eventually said the delivery date for my new dress for my October 8th wedding was September 30th. They offered to keep my original dress for the measurements to help with the next dress and for my bridal portraits, which were now a week away. Shortly following that, I declined the dress for my portraits and cancelled the session. I did not feel comfortable taking pictures in a dress that was no longer “mine.”-A follow up call by my mother a week before the delivery date, lead to a discovery that the delivery date had been moved to October 3rd without that being communicated. When reminded that they promised no later than September 30th and that the October 3rd would not even give them a week to alter it, the date was moved up to the September 29th. Without my mother’s follow up, it would appear they would have just let this date slip with no notification.-I had three additional appointments (spending precious hours the week before the wedding on something that should have been done a month before). Since two of the three were during the week, I had to attend one without a second pair of eyes.-I will report that in the end I did in fact wear a dress from Lulu's down the aisle but to do so I had a lot extra stress, lost time due to extra appointments and phone calls, and tossing and turning at night for fear that the dress would not work out.Note: The manager and owner never reached out to me or my mother, only assistant managers and the alternations lady, Ruth. My mother finally met the owner when we picked up the dress because he happened to be there. At that time, he said he would talk to the staff about liquids near the gowns. There was no apology for the lack on communication on his staff’s part. Overall, he implied we should just appreciate that we had the dress in hand (two days before the wedding).Summary: If you are thinking of gambling with LuLu’s, my advice to any friend would be that based on my experience, three extra appointments (in addition to the traditional 3), lack of communication, numerous phone calls (to keep informed), wishy-washy information, and the resulting stress are absolutely not worth the free alteration LuLu's compensated me with.

Lulu's is a small boutique near downtown Dallas. They carry gorgeous dresses at affordable prices. They are very professional and extremely helpful. My daughter bought a beautiful dress that had a fitted bodice and a large bow at the waist. The dress was stunning. Guests thought we spent five times what we actually did on the dress! The ordering process and the alterations went off flawlessly. It's fun to do the bubble dance when you make a purchase!!! Charming house and charming ladies to help you!

Perfect :)

Lulu's has a great selection of wedding gowns and bridesmaids dresses. Everyone there is very knowledgable and their prices are very reasonable compared to other bridal boutiques. You also get a discount on their bridesmaids' dresses if you order your dress from them, and Ruth that does their alterations is fantastic!

I LOVE LuLu’s!! The store is on the small side, but I found the selection and customer service to be amazing - much better than the larger shops I visited. The bridal consultants were very knowledgeable and very patient with me, and I appreciated all the personal attention I was given when looking for my gown. There was no pressure to buy – and I was definitely in and out a few times trying to decide and pick the perfect gown. I ended up getting a gorgeous Maggie Sottero gown, so I could have purchased it from many bridal shops, but nothing compared to the experience at LuLu’s, so I had to get it there (it was the lowest cost too)! Ruth did my alterations and she was amazing. She even completely changed my bustle (at no extra charge) when I realized I just hated the way it looked initially (my fault). She too was very understanding and just made the process so easy and smooth. The alterations did take a little longer to turn around than I would have thought, but Ruth is the only one so it is understandable. I love my wedding gown and am so pleased I purchased it from LuLu’s!!

I bought my accessories at LuLu's. The staff is very friendly and helpful. I would recommend them to anyone looking for a dress or accessories

no pressure, excellent customer service and alterations

Loved LuLu's. Had to get my dress altered somewhere else though because they only have one alterations lady and she books up pretty fast. Great one on one attention and system for getting the dresses you want to try on vs what the consultant wants you to try on.

I had a pretty good experience with them while shopping for the dress. At first the consultant kept pulling what she thought I wanted even though it was opposite of the words that came out of my mouth. After about 10 minutes and a few rejections we got on the right track. I found my dress and they helped me customize it. The sample fit and I was working out and losing weight so we ordered 1 size (2 inches) smaller. The dress came in sooner than expected and was NO WHERE near fitting. After a few tears and a little freak out we discovered the sample (from 2006) was stretched out 4 inches larger in some areas than the stock measurements so that is why the dress was 4-6 inches from fitting. I was basically told it was my fault for not getting measured which I should have known better than to just trust the sample but I didn’t.

I had a great experience trying on dresses at LuLu's. They were very helpful and attentive, and their seamstress is fantastic.

Beautiful dress. Good price for the dress. Had to take it elsewhere to have minor modifications.

I bought my wedding dress here on a Saturday afternoon that was not busy at all. It was a great experience with only a few of the important people in my life. The consultant helped find dresses and gave me a fun experience. I went back to pick up my bridesmaids dresses on a different Saturday and it was a madhouse, so I am glad that I didn't experience it that day. It was under my budget and a beautiful Pronovias dress that had everyone talking. It was the perfect experience for me.

Best experience. No pressure to buy, which I loved. It took me a good month to decide to drop the cash to look like a million bucks, and they didn't even call to harasss me. I loved that. It was a nice, small store experience. I didn't feel swallowed by the millions of dresses like at other bridal stores. Teresa was my consultant and she was helpful and amazing. Ruth, who does alterations made my life so easy. She pinned me up, and handled business. They made this process,which I deemed overwhelming, soo easy.

Lulu's is a cute little place in uptown Dallas. I really found the ladies there very sweet and helpful. They have beautiful gowns and plenty of bridesmaids dresses to see. It can get crowded, especially on the weekends, and its a small place, so the wait can get a little long. But, if you plan accordingly, no problems! You can get your fittings and alterations done there also, mostly after hours, so its convenient if you work during the day!

They are great! Best Alterations in the metroplex. The dress was exactly what we were looking for and we are still in love with it. Thank you

LuLu's bridal boutique did a wonderful job helping me find THE DRESS!! The boutique is so cute, and when I purchased my dress they turned on music, blew bubbles and started clapping it was so sweet!

Well I had a wonderful experience with Lulus for my first actual shopping experience. It's very boutique and they have nicely priced, beautiful dresses. I was with Kim and she is a doll! I found the dress of my dreams and decided to buy. So when I went back in there, another lady who wasn't my original consultant had to do my measurements. She was very rude and put out that she was having to do this and rushed me in all my decision making. When the dress came in it was about six inches too short! The lady did not think to order extra length for my 5'9 frame. I have now finally gotten my dress taken care of but had to alter the original design and pay extra money for the alterations. I am two weeks away from my wedding and have not gotten my portrait done because of this huge mess!