Samuels Jewelers
Services:
Jewelry
Phone: 512-369-1481
|
Austin, TX 78749
Overall Rating
4.2 out of 5.0
Quality of Service:
4.2/5.0
Responsiveness:
4.2/5.0
Professionalism:
4.4/5.0
Value for Cost:
4.1/5.0
Flexibility:
4.0/5.0
19 Total Reviews
Ariana
Wedding: 3/24/12
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I got my engagement ring, wedding band, and husband's wedding band from here. Very pleasant staff, reasonable price, email and in-store promotions, and reasonable prices for engraving and other services.
shaunacandela
Wedding: 6/18/10
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Wonderful experience at Samuels! My fiance and I had been talking about getting engaged for a while and I was thrilled when we walked into Samuels one day and he said, "Do you want to marry me?" He told me that he had been looking at rings for almost a month, but had no idea what I would like. Of course I was over the moon about looking at rings, but was also nervous about making the right choice. The sales woman was so sweet and seemed almost as excited as I was about me getting engaged. She helped me to learn a little bit about diamonds and what my options were. There were so many different settings to choose from and I was totally overwhelmed. In the end I didn't end up picking out anything that day and really appreciated that I did not feel pressured in any way to make a purchase. After talking to my sisters and a few friends I went back the following week with my fiance and bought the perfect ring. Love the way it sparkles! I would definitely recommend Samuels.
Taylor
Wedding: 5/15/10
4.9 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
4.5/5.0
The service here is very professional. We found our perfect ring here without any trouble at all. Our experience here was nothing but great!
Stephanie
Wedding: 4/20/10
0.0 out of 5.0
Quality of Service:
0.0/5.0
Responsiveness:
0.0/5.0
Professionalism:
0.0/5.0
Value for Cost:
0.0/5.0
Flexibility:
0.0/5.0
Samuels is the worst in our experience, when we pick the ring we order it was totally different from the one we originally chose. Seems like underneath the diamond is a dark colored base. When we brought it back to them to ask about it, they said we just made it dirty even if we justgot it and they keep saying that there is nothing wrong even it is obviously different from the original one.
nicolenelson2
Wedding: 3/6/10
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
My engagement ring from Samuel's was not like anything we saw at other stores. They are the other jeweler that carries PassionStone ideal cut settings. The only downfall was that they did not have a matching wedding band.
Concerned customer
Wedding: 1/30/10
3.9 out of 5.0
Quality of Service:
4.0/5.0
Responsiveness:
3.5/5.0
Professionalism:
4.0/5.0
Value for Cost:
4.0/5.0
Flexibility:
4.0/5.0
Very good
msg85
Wedding: 9/26/09
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
When I was searching for my engagement ring my last stop was Samuel's. I had seen some gorgeous rings all day but had not found the one. After speaking with a representative I began to described the ring I wanted and hoped they had. I wanted something unique and classic.
Finally after trying one a few rings she pulled out the "ONE" it was the right size and in the price range I was going for.
I got all the info. for my boyfriend and he surprised my Valentines weekend 2009, and we were married Sept. 26,2009. I would recommend anyone to Samuel's for professional help and great quality jewelry!
Cheri
Wedding: 3/21/09
4.8 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
4.0/5.0
Flexibility:
5.0/5.0
They rushed my husbands ring so that it would get to us in time for the wedding. It was great!
Renita
Wedding: 9/14/08
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
searching for the ring was the best and worst thing for and the people at sammuels were very patient with me. i will use them for always for any jewelry needs.
d
Wedding: 11/30/07
2.9 out of 5.0
Quality of Service:
1.0/5.0
Responsiveness:
2.5/5.0
Professionalism:
4.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
2.0/5.0
I was able to find my perfect ring, Half off!!!! I had some trouble with the customer service and had some bills that were incorrect. They're not the best financers.
Cindy
Wedding: 10/14/07
4.5 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
2.5/5.0
Flexibility:
5.0/5.0
Great service - N. Austin location.
Wedding: 10/13/07
4.7 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
4.5/5.0
Professionalism:
5.0/5.0
Value for Cost:
4.0/5.0
Flexibility:
5.0/5.0
We got my engagement ring and my husband's wedding band at Samuels. The service was great and they are also fast and I also recommend their warranty program. My husband's band was custom-made and did take a while to arrive but it still came in time.
Rysenga
Wedding: 9/16/07
4.4 out of 5.0
Quality of Service:
4.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
3.0/5.0
These guys are great! My ring is gorgeous and my husbands is really what he wanted. They have a great selection and good service. They were able to engrave our rings with a long saying and went out of their way to make sure it would all fit.
ash1ey0317
Wedding: 9/15/07
2.8 out of 5.0
Quality of Service:
2.5/5.0
Responsiveness:
2.0/5.0
Professionalism:
3.5/5.0
Value for Cost:
3.0/5.0
Flexibility:
3.0/5.0
Didnt size me wedding ring when ordered, had to emergency run it out of town day before my wedding. Crazy and upsetting.
Ashley
Wedding: 1/13/07
4.5 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
3.5/5.0
Flexibility:
4.0/5.0
The person at Samuel's jewelry was wonderful. He let us look at multiple rings and he never got impatient. Also, my husband and I went everywhere to look at rings and we kept going back to Samuels. We just liked the quality, the value for the cost, and the professionalism of the employees there.
Jennifer
Wedding: 3/4/06
3.7 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
3.5/5.0
Professionalism:
4.0/5.0
Value for Cost:
3.5/5.0
Flexibility:
2.5/5.0
My ring was cleaned and resized for free. Credit was wonderful. Loved the sales people
turbotuba
Wedding: 10/22/05
4.4 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
4.0/5.0
Professionalism:
4.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
4.0/5.0
We got my husband's ring from them. Super great deal, plus, for 26$, there's a lifetime warranty and free re-dipping of the ring every 6 months. Stellar!
JR
Wedding: 1/29/05
3.9 out of 5.0
Quality of Service:
4.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
3.5/5.0
Value for Cost:
3.0/5.0
Flexibility:
4.0/5.0
We got a custom ring here. And, it's cleaned for free! I also had to get mine resized a few weeks ago. Great customer service.
Michael Brasser
Wedding: 8/8/03
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Samuel custom designed my platinum wedding ring to fit around my engagement ring and then when my husband lost his wedding band in the pacific (I know!) they replaced it for a VERY reasonable price. BTW free cleaning for rings bought there :o)
Find Samuels Jewelers reviews from newlyweds in Austin that used Samuels Jewelers for wedding Jewelry services.
